CIC Celebrates Success of Help Centre

Citizenship and Immigration Canada established an online Help Centre on their website about six months ago and in a news release from Wednesday they announced that four million people had used it.

“People have questions about how to come to Canada and this new user-friendly and convenient Web tool provides the practical information that they need in a quick and effective manner,” Minister of Citizenship, Immigration and Multiculturalism, Jason Kenney said.

Indeed, the help center offers answers, solutions and guides to all of the most commonly asked about parts of Canadian immigration.

The Help Centre is divided into five main parts:

Search Function

Don’t have time to sift through the most common topics? Search the Help Centre with some of the keywords you think will help you find your answer. You will likely get your best results from short phrases instead of longer questions.

Featured Topics

A series of articles are available for a multitude of topics such as:

  • General application questions
  • Application Status
  • Permanent Resident Cards
  • Sponsoring Family Members
  • Citizenship
  • Work Permits

Not too sure of what you are looking for? This is a good place to start. You’ll be able to get used to the kinds of questions you’ll want to ask during the process.

Most Popular

The most popular section is a collection of questions that are commonly asked at the CIC. Many people immigrate to Canada every year and there’s a good chance that they had a similar experience to what you are having.

Topics A to Z

Here you will find a complete list of all immigration topics made available through the Help Centre.


The glossary contains clear definitions of the words used at Citizenship and Immigration Canada. Understanding these exact definitions will help you navigate the immigration process much more successfully.